Definition: This refers to the case that the color of the item you have received is not as described as in the image and the product description on tbdress.com. The color mainly refers to red, orange, yellow, green, cyanine, blue, purple, etc. In the case that we has mentioned in the product description or in the communication with the buyer that color deviation may exist, please kindly send us proof like photos and pictures to firstname.lastname@example.org
We will handle the complaint ASAP.
Tbdress: product description
Buyer: the buyer needs to complain about the product problems and provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (If the weight of the item needs to be verified, the buyer can provide the image and/or videos for proving it; if more than one piece has the above problems, the buyer needs to provide the image and/or videos of each piece).
We only accept products in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation.
You are eligible for a partial refund. (This does not apply if the color difference is caused by your display monitor.)