Great customer service. Nice dress – Tbdress Reviews

Tbdress is a global store which sells wedding dresses, special accasion dresses and women clothing, men’s clothing, The following is a tbdress review which complain something about tbdress, you can check!

UPDATE: After posting the review below with 3 stars, I was contacted immediately by Customer Services offering a full refund. This was more than was necessary; I was happy for them to just cover the cost of the alteration, as I do really like the dress. Tbdress have therefore agreed to pay the alteration fee. They also followed up with a phone call. This seems like a company who really want their customers to be happy. I will order again.

I’ll start with the good points. The dress was made within a day and delivered within the week which far exceeded expectations. I paid for a custom fit, and in general the dress fits, although it is too big on the bust (see bad points). I do intend to keep and wear the dress once altered. The quality of the dress is generally good and it is fully lined. Also the customer service team were great at addressing my questions and concerns before purchase.

The negative points… The dress is too big on the bust. It does actually fit at the widest point where I took the measurement but then it flares out towards the armpits and will need taking in. The ‘cups’ also extend up too high as though catering for a much larger cup size. I hope this will be easy to alter.

Other things to be aware of: people have mentioned the import VAT costs. I wasn’t aware of them when ordering but feel this is my own fault and that I should have known this so I am not holding this against the company! What you should know though is that DHL put a £7 admin charge on top of the VAT as their handling fee (DHL pay the customs VAT charge on your behalf, then contact you to reclaim it, for which they charge this fee). So, a £57 dress, plus £17 custom fit fee, plus £17 delivery charge, plus £22 import tax including admin fee, ends up as quite a pricy dress. None of this is a reflection on JJsHouse, but something to be aware of.

In summary, I am glad I bought the dress as I couldn’t find a bridesmaid dress for the wedding. The custom fit is not quite right but I think can be altered. The turnaround time was brilliant, the quality good, and the price overall comparable to the high street.

Is his tbress review useful for you? if you want to know more about, you can check tbdress reviews to know more.

45 thoughts on “Great customer service. Nice dress – Tbdress Reviews”

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